Refund policy

Returns & Refunds

The 30-night trial
Every Sleepera pillow includes a 30-night trial. If it isn't right for you, contact us within 30 nights of delivery and we'll arrange a return and refund. The pillow doesn't need to be unworn or in its original packaging.

How to start a return
Email support@sleepera.co.uk with your order number within 30 nights of delivery. We'll confirm the next steps.

Return postage
We cover the cost of return postage. Once your return request is confirmed, we'll send you instructions on how to send the pillow back at no cost to you.

Refund timing
Once we've received your returned pillow, we'll process your refund to your original payment method within 5 working days.

Exclusions
Normal signs of use during your 30-night trial are expected and fine. We can't accept a return if the pillow has damage beyond ordinary use, for example tears, burns, or pet damage.

Damaged or faulty items
If your pillow arrives damaged or faulty, contact us with photos of the issue and we'll arrange a replacement or refund at no cost to you.

Exchanges
We offer exchanges if your pillow arrives damaged or faulty. Contact us with photos of the issue and we'll arrange a replacement at no cost to you.

Your statutory rights
This trial is in addition to, and doesn't affect, your statutory right to cancel under the Consumer Contracts Regulations 2013. That's 14 days from delivery, no reason needed. This page is a summary and is not legal advice.